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Shipping Policy

Last updated on Nov 10th 2022

Usually, we ship orders within 24 - 48 hours from the time order was placed, except Saturday, Sunday & Public Holiday. In situation (which rarely happens) where preparation of item/stock availability takes time beyond 48 hours, will be intimated to the customer. Once the order is shipped we inform customer with the tracking details. You can track all orders live from heavenox website - https://www.heavenox.com Hooray!

Post Dispatch, deliveries are done across India within 3 - 8 Working Days & please note deliveries are always subject to unforeseen circumstances like traffic, weather conditions and something out of human control! We shall keep you posted during such events.
Shipments Originating from North East, are usually shipped within 72 working hours.

Cancellation & Refund Policy

Heavenox believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• Heavenox does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• In case of any Refunds approved by the Heavenox, it’ll take 6-8 days for the refund to be processed to the end customer.

Operating Address

THE DELHI ENTERPRISES

8448454086

Shop No.2, Upper Ground Floor, Bearing No.1492 Near Canara Bank, Main Road, Chandni Chowk, Delhi, 110006