Last updated on Nov 10th 2022
Usually, we ship orders within 24 - 48 hours from the time order was placed, except Saturday, Sunday &
Public Holiday. In situation (which rarely happens) where preparation of item/stock availability takes time
beyond 48 hours, will be intimated to the customer. Once the order is shipped we inform customer with the
tracking details. You can track all orders live from heavenox website - https://www.heavenox.com Hooray!
Post Dispatch, deliveries are done across India within 3 - 8 Working Days & please note deliveries are
always subject to unforeseen circumstances like traffic, weather conditions and something out of human
control! We shall keep you posted during such events.
Shipments Originating from North East, are usually shipped within 72 working hours.
Cancellation & Refund Policy
Heavenox believes in helping its customers
as far as possible, and has therefore a liberal cancellation policy. Under
Cancellations will be considered only if the request is made immediately
after placing the order. However, the cancellation request may not be
entertained if the orders have been communicated to the vendors/merchants
and they have initiated the process of shipping them.
Heavenox does not accept cancellation
requests for perishable items like flowers, eatables etc. However,
refund/replacement can be made if the customer establishes that the
quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same
to our Customer Service team. The request will, however, be entertained
once the merchant has checked and determined the same at his own end.
This should be reported within
7 days of receipt of the
In case you feel that the product received is not as shown on the site
or as per your expectations, you must bring it to the notice of our
customer service within
7 days of receiving the
product. The Customer Service Team after looking into your complaint
will take an appropriate decision.
In case of complaints regarding products that come with a warranty from
manufacturers, please refer the issue to them.
In case of any Refunds approved by the
Heavenox, it’ll take
6-8 days for the refund to
be processed to the end customer.
THE DELHI ENTERPRISES
Shop No.2, Upper Ground Floor, Bearing No.1492 Near Canara Bank, Main Road, Chandni Chowk, Delhi, 110006